Returns & Exchanges

Our return policy is designed to ensure customer satisfaction. Here are the details:

Eligibility: Returns are accepted within 30 days of purchase for items that are eligible for returns. To be eligible, the items must be in new, unworn condition, with tags attached, and in the same state as when you received them. Please note that embroidered items cannot be returned for a refund or exchange. Items marked as “Final Sale” are not eligible for returns or exchanges.
Return Process: If you would like to initiate a return, please follow these steps:

a. Ensure Eligibility: Make sure the item meets the eligibility criteria mentioned above.

b. Contact Customer Support: Reach out to our customer support team either through the chat icon on our website or by emailing support@createamor.com. Please provide your order number and a brief explanation of the reason for the return.

c. Await Instructions: Our customer support team will provide you with the necessary instructions and a return authorization if your item is eligible for return.

d. Return Shipment: Pack the item securely and include any relevant documentation or packaging materials. Follow the return instructions provided by our customer support team. Please note that the cost of return shipping is the customer's responsibility.
Refund Process: Once we receive the returned item and verify its eligibility, we will initiate the refund process. Refunds will be issued to the original payment method used during the purchase. Please allow for processing time, which may vary depending on your financial institution.
Worn or Damaged Merchandise: We reserve the right to refuse worn or damaged merchandise. If the returned item does not meet the specified conditions, we may decline the return and return the item to you.

We strive to provide a hassle-free return experience while maintaining the quality and integrity of our products. If you have any questions or concerns regarding our return policy or the eligibility of a specific item, please don't hesitate to contact our customer support team.

We understand that finding the perfect fit is important. If you need to exchange an item for a different size, here's how our exchange process works:

Eligibility: Exchanges for a different size are allowed within 30 days of purchase for items that are eligible for returns and exchanges. The item must be in new, unworn condition, with tags attached, and in the same state as when you received it.
Exchange Process: To initiate an exchange for a different size, please follow these steps:

a. Contact Customer Support: Reach out to our customer support team through the chat icon on our website or by emailing support@createamor.com. Provide your order number and specify the item you would like to exchange, along with the desired size.

b. Exchange Authorization: Our customer support team will provide you with further instructions and an exchange authorization, if your item is eligible for exchange.

c. Return Shipment: Pack the item securely and include any relevant documentation or packaging materials. Follow the instructions provided by our customer support team.
New Size Shipment: Once we receive the returned item and verify its eligibility, we will process the exchange and ship the new size to you. The shipping of the new item will be covered by us.
Refunds: If the desired size is not available for exchange, we will issue a refund for the returned item. Refunds will be processed using the original payment method, and please allow for processing time, which may vary depending on your financial institution.

Please note that embroidered items cannot be exchanged for a different size. We recommend referring to our sizing charts or reaching out to our customer support team for assistance in choosing the right size before making a purchase.

If you have any questions or need further clarification regarding the exchange process or the eligibility of a specific item for exchange, please don't hesitate to contact our customer support team. We are here to help you find the perfect fit!